Our Refunds Policy
Under normal circumstances, we would not be able to give refunds for donations made either online or in cash, but if you have made a donation in error, please contact the Fundraising Team by email firstname.lastname@example.org or by sending a letter within 7 days of the original payment.
Event Registrations and Ticket Sales
Under normal circumstances we would not be able to give refunds for event registrations and ticket sales. However as each event has its own specific terms and conditions, (which you are asked to agree with before confirming your booking) please refer to these separate terms and conditions regarding refunds which will be visible on each event page.
The ‘Care to Win’ weekly draw is administrated in partnership with NYCDA which has its own terms and conditions, which are agreed on registering. As part of those terms and conditions you accept that this lottery is regulated by the Gambling Commission and that in certain circumstances we may be unable to provide refunds or replacements once you have purchased your chances. Subscription gifts purchased through our online shop come under the Online Product Sales and are a personalised item.
Online Product Sales
Transactions made through our online shop have a standard 30 days refund and returns policy (Excludes personalised items). You may request a refund by sending an email to email@example.com quoting the date of payment and name of the person who made the payment. You will receive a refund within 14 days of notifying us.
To be eligible for a return, your items must be unused and in the same condition that you received them, in the original packaging.
All refunds will be issued back to the payment card used to make the order and will be subject to an administration charge. All refunds of payments up to £20.00 are subject to an administration charge of £1.00. All refunds of payments above £20.00 are subject to an administration charge of £5.00. All refunds are payable, less the administration charge and the Elavon Transaction Charge. The Elavon Transaction charge for debit cards is 0.60% of the total value of the transaction. The Elavon Transaction Charge for credit cards is 1.30% of the total value of the transaction.
Our shops have their own refund policies. Please contact the relevant shop Manager directly with any queries.
None of the above conditions affects your statutory rights.