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Values & Behaviours

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We aim to positively influence a future in which everyone within the Rossendale community facing life limiting illness receives the best possible care and support.

Our Values 

Anyone coming into contact with Rossendale Hospice, whether as a service user, supporter, staff member or shop customer, will experience the same level of care and professionalism on which we’ve built our reputation.

We operate within the framework of our four core values. Our staff and volunteers aim to uphold these values, irrespective of their role. We recognise and adopt appropriate behaviours which ensure we always work within our values.


We take a person-centred approach in all our interactions with patients, families and our staff.

We provide compassionate care and support demonstrating our inclusivity and understanding to everyone.



We demonstrate fairness, respect, dignity and empathy in all our interactions with people.

We take responsibility for our actions, speaking out, listening and learning from our experiences and feedback gained.


We communicate clearly to our patients, partners and our staff with transparency and honesty.

We welcome and encourage feedback from everyone to help drive sustainable improvements.


Quality and safety are at the heart of everything we do.

We continuously improve our services with the patient in mind.



of our running costs are covered by funding. The other 75% comes from our supporters through donations and fundraising. Can you help by donating today?

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