Our Privacy Statement

Rossendale Hospice takes your privacy seriously and is open about the way in which data is processed, collected, stored and used in accordance with our legal responsibilities under privacy and data protection laws.

By visiting Rossendale Hospice website or accessing services, you are agreeing to your personal data being used in accordance to this policy. We will not use your personal information for marketing purposes unless you have specifically agreed to us doing so; for example, if you have consented to receiving such information  via electronic tick boxes or similar, as required by local privacy and data protection laws.

Use of Personal Data

The General Data Protection Regulation (GDPR) explains how personal information should be processed. This applies to all information whether held on paper or electronically on computer systems. We ensure that personal information is processed fairly, lawfully and as transparently as possible, in accordance with the regulation.

You can request that we stop using your personal data in this way at any time by contacting us using the details below. However, if you withdraw your consent it may prevent us from keeping you up to date and offering our services to you. ?

You can obtain further information about data protection laws by visiting the Information Commissioners Office website at www.ico.org.uk.

If you are referred to one of our clinical services, we will collect data from you and may also receive and share it where necessary with other healthcare providers.  Our current lawful basis for collecting personal information is contained within Articles 6 and 9 of the GDPR.

In order to provide complete care we may also collect some information about family members and carers. Where Next of Kin or family details are provided within clinical services, this information will not be passed to Fundraising or any other internal department without explicit consent. However, information is passed onto our Bereavement Support Team when a patient dies to enable an offer of Bereavement Support to be made directly to a patient’s loved ones.

What information we collect about your Personal data we collect may include one or more of the following:

  • Patient details such as name, address, telephone number, email address, date of birth
  • Patient Health Care Records (electronic or paper) with consent
  • Patient GP details (plus other involved health care professionals)
  • Patient representative details, such as name, address, telephone number and email address
In addition, we may need to contact other agencies for relevant health or social care information for the benefit of our patients’ care.
How we use your information
We use your personal data for a number of purposes including the following:
  • Information relating to diagnosis, treatment and care will be shared across our multi-disciplinary hospice teams to ensure all our healthcare professionals are updated for continuing care
  • Advising patient representatives (keeping in touch)
  • If appropriate, information will be shared with external healthcare professionals such as GPs, Hospitals and other involved health care professionals, such as our contracted Pharmacy
  • For medical research and educational purposes.
Legitimately, we are allowed to process your data for one or more of these reasons:
  • We have consent to use your information for continuing health care and support
  • It is necessary for compliance with a legal obligation to which we are subject (for example a change in the law)
  • We have a legitimate interest to do so – for example, where consent is absent and we need to provide immediate care
  • It is in the public interest to do so (for example, a notification of infectious diseases (NOID) that need to be reported to the Local Authority health protection team)
  • Data disclosure may be required by law, for example to government bodies and law enforcement agencies.
  • Rest assured, we never share, sell, swap or rent your data to third parties for marketing purposes.
Your details will be securely stored within your patient note, either paper form or electronic.  On initial assessment you will be asked to complete a consent form to store your personal data, however you can consent or not to the Hospice sharing information with other healthcare professionals so that they can work together for your benefit.
Retention of Patient Data
There is a legal requirement to store any data collected whilst you use our services for a period of 8 years.
Donations and payments
Donations to Rossendale Hospice are processed securely by World Pay. In order to effectively process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal details for authorisation.

We understand that many supporters like to remain anonymous.  We will respect your wishes and not publicise your details.  However, we may retain some of your personal information for the condition of processing the payment.

Your permission will also be sought for further contact about the charity, gather further information and feedback from you, administer donations made to Rossendale Hospice and claiming Gift Aid, if applicable. This also includes debit/credit card verification. To provide supporters, service users and donors with news related stories, fundraising campaigns, volunteering opportunities and charity shop offers we may use legitimate interest to send you this information however you can opt out of receiving this information if you wish.

Third Party Organisations

Rossendale Hospice uses a variety of professional and trusted organisations in order to help us provide services to you. We may disclose your data to our affiliated organisations, especially if required by law, requested by law, enforcement authorities or to enforce our legal rights.

  • Banks & Payment providers to authorise payment transactions plus organisations to help prevent online fraud.
  • Behavioural tools such as Google Analytics to help develop our website and ensure we are providing an effective information tool.
  • Communication sites such as Mail chimp and Survey Monkey which is outside the European Economic Area (EEA). We use this site to send our monthly email newsletters, surveys and other updates.
  • Other sites such as Just Giving, Much Loved and Nutickets to administer event payments, set up Crowdfunding pages and specialist tribute pages.
  • Public Body organisations including HMRC who allow us to claim 25% tax back on donations given (where applicable) and Disclosure Barring Service for volunteering and staff application processes. 
  • IT Systems.  To ensure your information is as safe and secure as possible, we have data management agreements with third party IT suppliers and all information is encrypted.
If you do not wish to receive communications from the Hospice, please let us know by calling 01706 253633 or emailing info@rossendalehospice.org and we will update our database.
All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access.
Rossendale Hospice keeps your personal data safe and secure. It is held in an identifiable form for as long as we have a legitimate reason to use the data, as required by law.  For example, we keep data around all gift aided donations; we are required by HMRC to keep your data for six years after the tax year in which the donation was made.
Disclosing your details to other parties
We do not sell, trade, lease or rent your personal information to any other organisation. Aside from the circumstances below we will not pass your data on to any other party. In the following circumstances we may disclose your information: 
  • When you have given your explicit consent to share your data.
  • When we are required to disclose your data in order to provide any service or product that you have requested.
  • When we are legally compelled to disclose to governmental authorities. 

Information about others

You may provide us with information about others for example, if you tell us who you are raising money in memory of or in support of another person. You must ensure that they are happy and have agreed to you providing us with their information.  Where required by local law, we would advise you to keep a record of their agreement and provide them with a copy of, or link to, this policy. This is especially the case if you provide us with sensitive information about them (e.g a reference to an illness or health condition).

If you are fundraising for Rossendale Hospice on behalf of a company, body or organisation which is managed by someone other than yourself, you must ensure that the manager(s) of that club or association etc, agrees to your fundraising.

Communication from Rossendale Hospice

Rossendale Hospice sends monthly communications electronically. The communications we send include hospice news, fundraising events, charity shop offers and volunteering opportunities.  We also send two newsletters each year by post to our supporters, unless you have opted out of receiving information by post or have requested to receive it by email. You can object to any processing on the basis of legitimate interest by contacting us on the details below.  There are two ways in which we use your information;

Providing a service to you; we will use your information and medical history to ensure we are providing the right service for your needs.

Communicating with you; we use your information to keep you up-to-date on news and fundraising activities for example.  You can always update your preferences on the email communications or contact the hospice to stop receiving such information.

Cookies on this site and their purpose
Name Function
CMSSESSID* Cookies starting CMSSESSID are created by our Content Management System of choice, CMS Made Simple, to enable its functionality. These cookies are essential to the correct function of the website.
cookie_notice This is set when a visitor closes the cookie notice box to prevent it reappearing.
_ga This is the Google Analytics cookie, used by Google to anonymously track visitors to the website.

Site monitoring

When you use the website we anonymously record the details of the pages you look at. This data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

Access to your Personal Data

Article 17 of the General Data Protection Regulation allows you the right to request copies of the information we hold about you.  In certain circumstances you also have the right to stop Rossendale Hospice from processing your personal information.

Please note that any access rights will require proof of identity. Rossendale Hospice will respond to access requests within one month of your wish. In certain circumstances we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.

To make a request for any information we hold about you, please write to us at the address below at or email us of our admin@rossendalehospice.org


If you have a complaint about how we have dealt with your personal data, you may contact us on the details below and we will investigate this matter carefully in line with our complaints procedure.  If you wish to complain please address your email or letter to the CEO.


If you have any questions regarding this policy or would like to talk to someone about your personal information please contact us by:

Tel: 01706 253633

Email: admin@rossendalehospice.org

Letter: Rossendale Hospice, New Cribden House, Rossendale Primary Health Care Centre, 161 Bacup Road, Rawtenstall, Lancashire, BB4 7PL

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.


Date: February 2019