How to make a complaint

Your views can help us to ensure that our standards are always of the highest quality and, if a problem arises, put it right as quickly as possible.

If you would like to make a comment, suggestion, or complaint, you may do so at any time:

In person

When you are at the Hospice sites or in one of our shops, you may speak to a member of staff who with your permission will pass your comment on to the appropriate person.

If you are a patient or carer, you are welcome to attend one of our regular meetings with service users where you can tell us about your experience of the services you have received. Contact the Clinical Services Manager Nicola Whittaker on 01706 253623 or by email nicola.whittaker@rossendalehospice.org to arrange this.

By email

Please put Complaint or Feedback in the subject line and send the details to admin@rossendalehospice.org. The relevant member of staff will respond as soon as possible.

By phone

Please ring 01706 253633 and the appropriate member of staff will be happy to take your call.

By post

If you would like to write, we would love to hear from you. If you are writing to us with a complaint please mark your letter for the attention of the Chief Executive, Rossendale PHCC, 161 Bacup Road, Rawtenstall, Rossendale, BB4 7PL.

If you are not satisfied with our response you may escalate your complaint by contacting the following organisations:

Care Quality Commission

You can write to them at St Nicholas Building, St Nicholas Street, Newcastle on Tyne NE1 1NB, telephone them on 03000 616161 or visit their website at www.cqc.org.uk

Fundraising Regulator

You can write to the Fundraising Regulator at 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH , telephone them on 0300 999 3407 or click here to visit their website  to submit a complaint online